Shipping & Returns Policy Information

Shipping Information

Typically, we ship within 3 business days from order placed. We charge flat rate of $5 for orders under $39.95.

Shipping charges are nonrefundable unless we are responsible for a mis-shipped order.

Our warehouse is closed on the following U.S. holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the following day, Christmas Eve day and Christmas.

In the event that an item is out of stock, you will be notified and your order will ship in full when that item is back in stock. Need help or have questions about your order? Our team is available to help you Monday through Friday, 9am to 5pm PST time at We know what it’s like to need coffee!

Returns Policy

trücup is a rockin’ revolution in your cup. As with our commitment to great tasting low-acid coffee, we are committed to rocking great customer service with your order. If something went wrong, we want to make it right. Please contact us within 30 days of purchase date at

Our customer service team will reach you within 48 hours. Please send us the order number so we can handle it right away. Coffee should be unused and in the original box.